Terms of Service

By booking with Zanmi in the Backyard you agree to the following terms.

Deposits & Payment

A reservation deposit is required to secure your event date: $150 for the Classic Backyard Experience, $200 for the Premium Experience and $250 for the Ultimate Experience. Deposits for custom, school, business, park, HOA, church and community events will be stated in the individual quote.

Submitting a reservation request does not hold an event date. The event date is reserved only after availability has been confirmed and the required deposit has been received.

The remaining balance, including confirmed add-ons and applicable travel charges, is invoiced 7 days before the event and is due 72 hours (3 days) before the event start time. A friendly reminder is sent 4 days before the event, and follow-up reminders 48 and 24 hours before if the balance is still open. Bookings that start within 72 hours require payment in full to reserve the date. Bookings between 7 days and 72 hours out receive the balance invoice right after the deposit is received.

We accept Apple Pay, Zelle, Venmo, PayPal, and credit card.

Cancellation & Rescheduling

• Cancellation 14 or more calendar days before the event: reservation deposit is fully refundable.
• Cancellation 8–13 calendar days before the event: 50% of the reservation deposit is refundable.
• Cancellation 0–7 calendar days before the event: reservation deposit is nonrefundable but may be transferred once to a future available date.

If the customer cancels after paying the remaining balance, amounts paid beyond the reservation deposit will be refunded, less any documented nonrecoverable costs already incurred specifically for that event, including custom items, food, staffing commitments or third-party rentals.

Any transferred event date is subject to availability.

Weather

We monitor weather conditions closely. If Zanmi in the Backyard determines within 48 hours of the event that conditions are unsafe for the equipment, guests or team, the event may be rescheduled at no additional rescheduling charge. All payments received will transfer to the new date. If a mutually acceptable replacement date cannot be arranged, the payments received will be refunded.

Property & Liability

Client is responsible for ensuring the event location is safe and accessible for setup. Damage to equipment from negligence may be billed at replacement cost.

Contact

Questions? Email hello@zanmibackyard.com.